Updated: 1st January 2023

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IMPORTANT — These Terms represent a legal agreement (“Agreement”) between You (also referred to below as "User") and Us (Packers Malaysia Empire) that sets forth the legal terms and conditions for your access to and use of the (i) Services, (ii) Packers Malaysia Empire's websites at https://www.packersmy.com/, (collectively the "Websites"), and (iii) Packers Malaysia's telephone ordering platform ("Platform"). 

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Packers Malaysia Empire Terms & Conditions of Service protect consumer moves & define the rights & responsibilities of customers (shippers) & household goods carriers (movers). Packers Malaysia Empire gave you information about your rights & responsibilities as an individual shipper of household goods. Your primary responsibilities are to ensure that you understand the terms & conditions of the moving contract (Delivery Order) & know what to do in case problems arise.

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1. Accepting these terms

**Please read these terms carefully before accessing or using any of Packers Malaysia services, including, but not limited to, before booking a service with Packers Malaysia such as transportation services, moving services, and/or any other services that may be offered through Packers Malaysia Services.** By accessing or using Services, Websites, and Platform of Packers Malaysia Empire via online or telephone, you agree to be bound by these Terms, including but not limited to, provisions that govern any claim you may have for property damages, provisions that limit Packers Malaysia' liability, and provisions that require individual arbitration of any potential legal dispute between User and Us. If you do not agree to these Terms, you may not use or receive any Services from Packers Malaysia.

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2. Amendment to these Terms

Packers Malaysia reserves the right to change these Terms at any time. However, if there is any changes made to the Terms, Packers Malaysia will notify User by revising the "Last Modified" Date at the top of this page. Packers Malaysia encourages User to review these Terms periodically to stay informed about Packers Malaysia' practices, and you should always review these Terms before placing Services. If User continue to use Packers Malaysia Services after the amendment Terms, User will be deemed to have accepted the changes to these Terms and will be bound by the revised Terms. In the event User placed for Services prior the to the effective date of a change to these Terms, User will be bound by the Terms in effect on the date that User booked for Services.

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3. License

Subject to your compliance with these Terms, Packers Malaysia grants you a limited, non-exclusive, non-sublicensable, non-transferable, and revocable license to access and use the Platforms solely for their intended purposes, including (i) to place orders for Services, (ii) to view any User Content, and (iii) to access and use any content, information, and related materials that may be made available as a result of a request for Services. Any rights not expressly granted herein are reserved by Packers Malaysia Empire. 

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4. User Information

When you contact Packers Malaysia for quote, you will be asked to provide certain information, including but not limited to a valid email address, phone number and home address. In addition to the the general conditions regarding the protection of personal data which are available on Packers Malaysia's Websites, and certain information will be collected through your quote request form. Packers Malaysia will not disclose to any third party your name, address, email address or phone number without your prior consent except when necessary to comply with applicable laws or in legal proceedings where such information is relevant. 

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5. Pricing  

If you are placing an order for Services, we will provide an estimate of fees and costs. In relation to the estimation, we reserve the right to perform a visual survey of the property you wish to move and the locations (s).  Packers Malaysia attempts to provide an accurate estimate of final fees and costs. However, you understand and agree that, unless otherwise expressly stated during booking that the estimated price is "fixed" or "binding", all estimates are non-binding and are not intended to be guarantee of your final costs. Your total cost may changed and affected by the information you provide during the visual survey is including, but not limited to , inaccurate information provided by you, and additional items during the process of moving day. You acknowledge and understand that your total charges may exceed the amount of any estimate given in certain circumstances present on the day you receive the Services. 

 

All prices are subject to the change based on the accessibility, location, demand and specialist handling. Any quoted rate may change until you place an order for Services. In the event if your request are significantly different than as described during booking, your order may be cancelled or you required to agree to an amended estimate.

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6. Payment

To book your order, Packers Malaysia require a 50% minimum deposit at least 3 weeks prior to your moving date. After your order for Services is complete and the Services has been rendered to you, Packers Malaysia will bill the final invoice amount (the "Charges") before the moving is complete. If you have paid a deposit, such deposit will be applied to your balance, and all remaining Charges are immediately due and payable, and you are responsible for payment of all Charges for Services ordered. Charges paid by you are final and non-refundable, unless otherwise determined by Packers Malaysia. You understand and agree that Packers Malaysia only accept payment directly via bank transfer and cash.

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7. Delivery

If for any reason other than the fault of Packers Malaysia whereby the delivery cannot be made at the address requested for delivery during booking, Packers Malaysia will complete the delivery on the next day without any extra Charges. However, if for any reason there has been changes including, but not limited to the changes of delivery address, no permission access from the management, or changes in delivery date, Packers Malaysia shall contained in your shipment to be stored in a warehouse or other storage facility. You also agree to pay for the full cost of any additional shipping, delivery, or other moving charges associated therewith. 

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8.Cancelling Order

You may change your order for Services including changing the reservation date and/or destination locations 1 week prior your booking date. Such changes may be also subject to availability and cancellation fee. Should you need to cancel your service, you can do so free of charge in the first 48 hours after booking. If you cancel after 48 hours, your deposit will not be returned.

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9. Communication with User​

You agree that Packers Malaysia and their respective employees may contact you at any of the phone numbers or e-mail addresses that you provide, including, but not limited to, by e-mail, text messages, and calls. 

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10. Property Damage

Packers Malaysia is responsible for physical loss, damage to any item from external cause while being packed, unpacked, loaded, unloaded, carried including breakage if the items are not well packed by our employees. However, the staff will fully operate according to our Standard Operating Procedure (SOP), complete with precaution & proper methods to ensure the best service before
& during the moving process. Packers Malaysia is not responsible for the condition or safe delivery of :

1. Minor damages such as minor dents, scratches, or small nicks. You expressly acknowledge and agree that minor dents or small nicks or scratches are typical of any move and cannot be prevented.

2. Natural material such as marble, slate, and stone material items are prone to weakness and cracking overtime. Packers Malaysia will not be liable for damaged items made exclusively of (or a composite of) natural materials

3. Repairs. Packers Malaysia will not pay any damages that have been repaired or replaced by you or someone else at your request prior to you filing a claim with Packers Malaysia or, if completed after a claim has been filed, if completed without the written consent of Packers Malaysia. You should not repair or replace property before resolving your claim with Packers Malaysia unless you have obtained prior written consent from Packers Malaysia.

4. Electronics. Packers Malaysia will not be liable to internal damage to electronics and electrical appliances. You acknowledge and understand that electronics and appliances are not tested prior to shipment, and as such, it will not be possible to determine whether a damage has occurred due to handling or shipment

5. Jewelry & precious stones/metals. You may submit an inventory of your personal property. Packers Malaysia will not be liable for any damages for items lost or stolen that are not inventoried prior to your receipt of the Services or that are not documented.\

6. Prohibited items. Packers Malaysia will not be liable for any damages to personal property that are prohibited from moving or transporting, as applicable. Prohibited items include, but are not limited to: hazardous materials, such as combustible liquids (alcoholic beverages, acids, oils, paints, etc.), compressed gases (aerosols, engine starter fluids, scuba diving tanks, etc.), explosives (ammunition, loaded guns, propane tanks, etc.), flammables (ammonia, bleach, gasoline, motor oil, petroleum products, etc.), perishables (frozen food, plants, produce, refrigerated food, etc.), contraband or other items prohibited by federal or state law (illegal drugs, etc.), stolen property, and other property which you do not have a lawful right to possess.

7. Other items such as, Live plants, Perishable items , Coins & currency, Items requiring temperature control.

8. Furniture or other items made of pressboard, particle board or similar pressed material (including IKEA furniture).​

9. Defective design of the item because of atmospheric conditions such as temperature of humidity changes.

10. Damage to landscaping due to narrow driveways or space of moving vehicles.

11. Any pre-existing damages prior to your move. In addition, Packers Malaysia reserves the right, in its sole discretion, to declare a damage as pre-existing based on its investigation of your claim if, after a good-faith review, facts and circumstances warrant such a determination.

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10.1 Packers Malaysia Protection Policy

If there are damages or loses while moving your personal property, including while loading or unloading your personal property in a transportation vehicle, and your personal property is damaged in transit (during shipment) as a result of the negligent packing of your personal property in a transportation vehicle by the Driver, Packers Malaysia will assume liability for your damaged personal property with the maximum liability per shipment or order shall not exceeded RM1500. 

Packers Malaysia offers an insurance for you, that will be protected by our insurance provider, that will cover the damage of your personal property up to RM100,000 with an item value with minimum RM1,500 and above.

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11. Filling claims for damages

If you have sustained damages to your personal or real property as a result of your receipt of the Services, you must file a claim for damages within (3) business days after you received the Services at issue, unless a longer period is provided in a separate agreement between you and Packers Malaysia. Claims may only be filed by the individual that booked the order for Services or the owner of the personal or real property damaged. Failure to file a claim within the time given may result in absolute bar to any claim that you have against Packers Malaysia. Relevant documentation includes, but is not limited to, a description of the damaged property, the nature of the damages, the weight of the item(s), and any pictures evidencing your damages. You can filed the claims to packersmalaysia@gmail.com or through our WhatsApp number.

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Once you submitted the claim, you agree to cooperate with Packers Malaysia in the investigation of your claim. If you fail to cooperate, Packers Malaysia, in its sole discretion, deny your claim in its entirety, and you agree that Packers Malaysia will be liable for any damages to your property.

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10. Review, Comments, Communications, and other contents. 

Where permitted, you may post reviews, comments, photos, videos, and other content via emails, or other digital platforms or electronic communication; and submit suggestions, ideas, comments, questions, or other information, as long as the content in not illegal, obscene, threatening, defamatory, invasive of privacy, infringing or privacy rights, intellectual property rights, and any form of "spam".  We have the right but not the obligation to monitor and edit or remove any activity or content.

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11. Complete Agreement

These Terms (and any other policies and terms referred to herein) constitute the entire agreement between you and Packers Malaysia with respect to the subject matter hereof and supersede any and all prior agreements, negotiations, representations, and promises, whether written or oral, between you and Packers Malaysia